These terms govern your use of BetPortal. By opening an account or placing a bet you confirm that you have read them, understand them and agree to be bound by them. We may update these terms from time to time and will notify you of material changes through the account messaging system.
Who can open a BetPortal account?
You must be 18 years of age or older, legally able to enter a contract in your country of residence, and not on the GamStop self exclusion register. You may only hold one account. Multiple account opening is a breach of these terms and may result in confiscation of winnings. Accounts are personal and may not be transferred, sold or otherwise made available to a third party.
What are the rules around bonuses and free spins?
Each bonus comes with its own specific terms displayed above the claim button. Common terms include minimum deposit, eligible games, wagering requirements expressed as a multiple of the bonus, maximum bet during wagering, maximum convertible win and a validity period. Bonus abuse, including but not limited to using multiple accounts, taking advantage of pricing errors or playing in unintended ways to lock in profit, is grounds for confiscation of bonus winnings.
Headline bonus rules
- Wagering on slots counts 100 percent in most cases
- Live tables typically count 10 percent toward wagering
- Max bet during wagering is usually 5 per spin or 0.50 per line
- Free spin winnings are credited as bonus funds with their own wagering
- Bonuses expire 30 days after activation unless otherwise stated
How are payments and withdrawals handled?
Deposits clear in real time. Withdrawals are processed within 24 hours of being requested, then the funds typically arrive within minutes for crypto, hours for e-wallets and one to three working days for card payments. Withdrawals are paid back to the original deposit method where possible. We may require KYC documents before approving a withdrawal. Maximum withdrawal limits per transaction, per day and per month are listed in the cashier.
What happens if I have a dispute or complaint?
Contact our support team first through live chat or email and we will try to resolve the issue within 14 days. If you are not satisfied with the outcome you can escalate to our complaints manager via the contact page. As a last resort, complaints can be referred to the independent dispute resolution service named in our licence, whose details are available on request.
18+ Please gamble responsibly. For free, confidential support visit BeGambleAware.org or GamCare.
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