BetPortal | Get Help 24/7, Live Chat & UK Support Lines

If you are worried about your gambling, or about somebody else's, support is available right now. This page lists the channels you can use to reach BetPortal support, and the independent UK organisations who provide free, confidential help that has nothing to do with us.

How can I reach BetPortal support?

Live chat is available 24 hours a day, 7 days a week directly from the bottom right of every page. Average response time on chat is around 90 seconds. Email support is monitored from 7am to 11pm UK time. For account safety topics specifically, use the responsible gambling category in chat or write to our dedicated address listed in the help centre.

Which UK organisations offer independent help?

BeGambleAware runs the National Gambling Helpline on 0808 8020 133, free 24 hours a day. GamCare offers a helpline, live chat and forums staffed by trained advisors. The NHS National Problem Gambling Clinic provides specialist treatment for adults across England and you can self refer through their website. Gamblers Anonymous runs in person and online meetings across the UK.

What should I do if a friend or family member needs help?

Start by talking to them when neither of you is stressed or in the middle of a session. Listen rather than lecture. Then share contact details for GamCare and BeGambleAware, who both run dedicated services for friends and family. GamFam is a charity specifically for relatives and partners of people with a gambling problem and they can guide you through the next steps.

How do I take a break from BetPortal?

Open your account settings, choose responsible gambling, then time-out. Pick 24 hours, 7 days, 30 days or 6 months. The block applies immediately and cannot be reversed during the chosen period. For a permanent stop see how to close account. For prevention tools while you are still playing see responsible gambling.

18+ Please gamble responsibly. For free, confidential support visit BeGambleAware.org or GamCare.