BetPortal | How to Close Your Account in Minutes

Closing a BetPortal account is straightforward. This page covers the three main options, a short time-out, a longer cooling off period and permanent self exclusion, along with what happens to your balance, your bonuses and your data when you close down.

How do I close my BetPortal account temporarily?

If you simply need a break, a time-out is the right tool. Open account settings, choose responsible gambling, then time-out. Pick 24 hours, 7 days, 30 days or 6 months. The block applies immediately, you cannot log in or deposit during the chosen window, and any pending bonuses are paused. At the end of the period your account reopens automatically and you can carry on if you wish.

What happens to my balance and pending withdrawals?

Any real money balance can be withdrawn at any point during the closure flow. Pending withdrawals continue to be processed as normal even after the account is closed. Bonus funds and free spins are forfeited at closure unless you have completed wagering, in which case the converted real money balance can be withdrawn.

How do I close my account permanently?

For a permanent closure choose self exclusion. This is irreversible. Once the self exclusion is in place, the account cannot be reopened on the same identity, name, address, payment method or device fingerprint. We will refund any verified balance and block re-registration attempts on the same documents.

Will my data be deleted when I close the account?

Some data must be retained by law for anti money laundering, tax and audit purposes. The rest of your personal data is retained only for as long as needed and is handled in line with our privacy policy. You can request a copy of your data or a full deletion of the data we are not legally required to keep by contacting our data protection team via the contact page.

For practical advice and independent support, see how to get help.

18+ Please gamble responsibly. For free, confidential support visit BeGambleAware.org or GamCare.