Gambling is meant to be entertainment. When it stops feeling that way, the tools on this page are there to help you take back control. BetPortal applies the same standards of player protection that a regulated UK operator would, even though we are licensed internationally rather than by the UK Gambling Commission.
What account tools can I use to control my play?
Inside your account settings you can set daily, weekly and monthly deposit limits, loss limits and bet size limits. Reductions take effect immediately, increases take effect after a 24 hour cooling off period. You can set a session timer that closes your session automatically after a set time, or a reality check that pops up at fixed intervals to remind you how long you have been playing.
Deposit limits
Cap how much you can deposit each day, week or month. Reductions are instant.
Loss limits
Cap how much you can lose in a fixed period regardless of how much you deposit.
Session limits
Automatically log out after a chosen session length to prevent extended play.
Reality checks
Pop up reminders at chosen intervals showing time and net spend in the session.
How do time-outs and self-exclusion work at BetPortal?
A time-out closes your account for 24 hours, 7 days, 30 days or 6 months and cannot be reversed during the chosen period. Self exclusion is permanent and applies across the entire platform. To request self exclusion, contact live chat or email our responsible gambling team. We will close the account, refund any verified balance and block re-registration on the same identity documents.
Signs that play might be becoming a problem
- Spending more time or money on gambling than planned
- Chasing losses with bigger or more frequent bets
- Borrowing money or selling things to gamble
- Lying to family or friends about how much you gamble
- Feeling restless or irritable when you try to stop
- Gambling to escape stress, sadness or boredom
Where can I get free, confidential help in the UK?
Free support is available 24 hours a day. BeGambleAware runs the National Gambling Helpline on 0808 8020 133. GamCare offers free counselling and a 24/7 helpline. The NHS gambling clinic accepts referrals from your GP and self referrals through its website. GamStop is the UK national self exclusion scheme covering all UK licensed operators.
How do I protect under-eighteens at home?
BetPortal is strictly for adults aged 18 and over. We verify age during sign up and at the first withdrawal. If you share a device with anyone under 18, consider installing parental control software such as Net Nanny, Cyber Sitter or the parental control features built into your operating system. Never share your account password or leave a session unattended on a device a minor could pick up.
For practical steps to close your account, see how to close account. For a directory of support services see how to get help.
18+ Please gamble responsibly. For free, confidential support visit BeGambleAware.org or GamCare.
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