This privacy policy explains how BetPortal collects, uses, shares and protects personal data when you interact with our website, mobile site and customer support channels. By using BetPortal you agree to the practices described here. If you do not agree, please do not use the service.
What personal data does BetPortal collect about me?
We collect data you give us directly such as your name, date of birth, email address, phone number, residential address, payment details and copies of identity documents required for KYC. We collect data automatically when you use the site, including IP address, device type, browser, language settings, pages viewed, games played, bets placed and timestamps. We may also receive data from third parties such as identity verification providers, payment processors and fraud prevention services.
How does BetPortal use my personal data?
We use your data to operate the platform, process deposits and withdrawals, verify your identity and age, provide customer support, prevent fraud and money laundering, send you transactional messages, send marketing if you have opted in, comply with regulatory and tax obligations, and improve the service through aggregated analytics. We do not sell your personal data and we do not share it with third parties for their own marketing purposes.
Lawful basis
Contract, legal obligation, legitimate interest and consent where required.
Sharing
Only with payment processors, KYC providers, regulators and law enforcement where required.
Storage
Encrypted servers inside the EEA with restricted access controls.
Retention
Held only as long as needed or required by law, then deleted or anonymised.
What rights do I have over my personal data?
Under the UK GDPR you have the right to access the personal data we hold about you, to correct it if inaccurate, to ask for deletion where there is no legal reason to keep it, to restrict or object to certain processing, to data portability for data you have given us, and to withdraw consent at any time where consent is the legal basis. You can also lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.
How can I contact the BetPortal data protection team?
For any privacy request, write to our data protection team using the form on the contact page. Mark your message clearly as a data protection request and include enough information for us to verify your identity. We will respond within 30 days of a verified request, sooner where possible.
For details about cookies specifically, see the cookie policy.
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